The Top 3 Things to Look for in a Payment Partner

Building a software solution takes an exorbitant amount of dedication and resources, especially if you want to add a feature like payment acceptance. However, adding payment acceptance is a smart idea for many software companies. Many customers like to pay online or right in an office, and the convenience of having a payment processor already integrated into the same software solution they use for their business is a powerful selling point.

But how do you pick the right payment processor? It can be hard to know what sets them apart (or even what you need). Luckily, we’ve narrowed down the top three things you need to look for in an excellent payment partner. Look around and do your research, keeping in mind that these qualities are important for any successful integration.

  1. Flexible integration

Perhaps the most important technical aspect of partnering with a payment processor is the integration. Exactly how can you integrate? What options are available to you? Do you have dedicated support? How many resources do you need to devote to integration? These questions are integral to any integration project.

Look for a wide variety of integration methods and a support staff to help you through the entire process. You’ll need a dedicated integration specialist and access to everything you need to start building out your solution exactly as you want it. Your solution isn’t a one-size-fits-all program, and your partnership shouldn’t be either. A good payment processor works one-on-one with each partner to extrapolate their needs and desires, finding how our solutions can best support every single partnership.

  1. A single place for both credit card and ACH

While many providers offer either ACH/eCheck or credit card processing, some actually offer both in a single solution. This means that reporting is streamlined, support calls are to one number and invoices are from a single place. This makes back-end management much simpler, and it keeps your headaches down to a minimum.

Look also for flexibility in this area, not a commitment to both. If you just want to accept credit cards, you can. If you just want to accept ACH, you can. If you want both, you’re set. No matter how you want to customize your partnership, you deserve a provider that is able to offer the services and products that can benefit your software and your customers.

  1. Unmatched customer support

One of the most important things to any partner is that their payment support is easy to reach, pleasant to work with and effective at handling any issues. Many processors are nearly impossible to get on the phone and instead offer you article after article of help documentation, but what if you just want to get in touch with a real person?

Smart, solid payment providers always prioritize customer service and support. They should be available anytime to answer payment questions or to chat about new possibilities for your product. This kind of support sets them apart from other processors, and you’ll find that when you’re working on a project as big as a software integration – you’ll want it.

Choosing a payment provider for your software integration isn’t easy. In fact, it might be one of the more difficult choices you’ll need to make. However, these factors can help you get started. Take these with you as you go ahead and do your research, and don’t hesitate to reach out and ask specific questions of each one before you sign any contracts. Many providers should offer test accounts and sample code that your team can use to get started.

If you need more help narrowing down a payment processor, feel free to speak to our Integrated Partner team by emailing partner.sales@forte.net or calling 866.290.5400.

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